Behaviour Trackr

Follow these steps to submit your deletion request:

1. 1

   Send an email to us

   Email behaviourtrackr@gmail.com with the subject line "Account Deletion Request".

2. 2

   Include your account email address

   In the body of the email, include the email address associated with your Behaviour Trackr account so we can locate your data.

3. 3

   Confirm your request

   State that you understand the deletion is permanent and cannot be undone. We may send a confirmation email to verify your identity before proceeding.

4. 4

   We process your request

   We will process your request within 30 days and send you a confirmation email once your account and data have been deleted.

Upon successful deletion of your account, the following data is permanently deleted:

• Your account profile and login credentials
• All participant profiles and their personal information
• All activity logs, behaviour records, and session notes
• Shift logs, therapy session logs, and education logs
• Incident reports and follow-up records
• Goal tracking data and progress notes
• Handover notes and generated reports
• Schedule and calendar events
• Budget and financial records
• Uploaded files and documents (invoices, clinical plans, photos)
• Team member associations and access permissions
• Collaboration messages
• Notification preferences and push subscriptions

Some limited data may be retained after account deletion for legal and financial compliance purposes:

• Billing & payment records

  Transaction records and invoice history may be retained for up to 7 years as required by Australian financial regulations.

• Anonymised analytics

  Aggregated, anonymised usage statistics that cannot be linked back to you or any individual.

• Legal obligations

  Any data we are legally required to retain under applicable Australian law, including tax and financial record-keeping obligations.

All retained data is securely stored, strictly limited to the above purposes, and deleted as soon as the retention period expires.